We know that things are tough with the console version of the game. It’s extremely sad that a lot of our players have their first impression flawed with all the release issues.
Please rest assured that we hear you, we see the issues you’re facing, and we’re actively working on fixing them. Unfortunately, even the very first patch 22.214.171.124 for Xbox, was delayed in submission with Microsoft. Instead of being available at the game’s release, it became available only yesterday. Please make sure to update your game. This patch should improve the situation at least a little. What’s more, we already have another patch for PS4 and Xbox ready, and those are currently in submission. We can’t say when those patches will be released - the time frames for submission are outside of our control. But we’re busy preparing the next patch to put it in the line as soon as you receive the previous one.
We would love to answer every question and report, but we are quite a small team. It’s a bliss to have so many people loving our game, but sometimes the amount of feedback is too big for a few people to manage in full amount.
We still need your help though! If you face any trouble with the game, it would be best to contact us in messages or by e-mail: email@example.com. We can miss your comment, especially if it was left under one of our promotional posts. So, if it’s a bug, crash, or any other issue - please send us a detailed explanation of all the conditions when the bug /issue appears directly. If you’re playing on PS4, it would also be perfect if you could send us some of the “broken” saves on e-mail so we could examine them. You can find the instruction on how to extract your PS4 save file here.
We will spare no effort until the game-breaking issues are fixed and your gameplay becomes enjoyable. We appreciate your understanding in this situation.