Don't have my order in the account

Hi, I don’t know if this is the right place where to post, so feel free to move it or to help me…
So, back in the last year I supported the kickstarter for Pathfinder Wrath of the Righteous with the " Boxed Edition ", I received the email that confirmed that if the kickstarted would hit the objective, the money would be taken from my credit card.
Well, the money got taken, but now if I check on the site ( ) in my account there’s no sign of my “preorder”, and I can’t take advance of the things I supported, like the discord role or the badge… what should I do ?

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