Can't transfer pledge

Hi,

I have tried to contact Owlcat through email, without success. With the other KS project coming around I went to my emails to transfer my pledge. I have created and logged in to the pre-order website, clicked the linked in the email while still loggd to preorder site and no pop up comes up. tried in Chrome and Firefox.
Looking forward for some feed back.

EDIT (update):

  1. I have also tried the “Get you digital download” and “get your tranfer code”

  2. Yes, I am sure my KS starter and Owlcat account are the same

  3. Yes I am sured I have pledged, I have even sent my backer number to Owlcat support